Please note that, beginning in March 2023, we are improving our Wallet experience so that payments can be posted more frequently, as we receive and process funds from different music services, instead of just once per month.
As part of these improvements, you may notice that your Wallet balance updates more than once in a payment period, as we post payments from different music services. You can learn more about Flex Payouts here.
Your Wallet balance will be updated when we receive and process reporting and payment from music services (which is usually 45-60 days after the month in which streams occurred, but can be longer depending on the music service).
In the new Wallet tab in our app, you can see your current balance and request a cash out when you have available funds.
To cash out your Wallet:
- You must have completed your Wallet setup by providing your bank account and/or PayPal information and the required tax information (see Wallet Basics for more details).
- If you’re a SELECT artist, you must have enough cash in your Wallet balance to cover payment processing fees ($1 in the US)
- If you’re not a SELECT artist, you must have at least $50 in your Wallet to cash out
You can also view your monthly statements in your Wallet by tapping “View Reports”.
You’ll see your total earnings to-date on the left and by default everything else shown on the page will be for the most recent month of earnings.
To view a different month, tap on the calendar icon and month name at the top right to bring up the date picker.
To download a report, tap on the download icon. If this is the first time you are accessing a royalty statement for the relevant month, you will be prompted to generate your statement.
Once generated, you will be able to download the royalty statement in the format of your choosing and you can share or download it from there.
What changes have been made to the payment statement?
With the recent launch of Flex Payouts, we’ve also updated the way that statements in your Wallet are named, to reflect when the payments in the statement were actually posted - for example, when you open your April 2023 statement, you’ll now see the payments that were posted in April 2023 (instead of the payments that were posted in May 2023).
And, for statements posted since March 2023, the start and end dates in the statements will also now reflect the month in which the payments were posted.
Since we usually receive reporting and payment from music services 30-45 days after the month in which streams occurred, statements will reflect a streaming period of two months prior (meaning that, if your music was streamed in October, you will receive reporting and payment for those streams in December at the earliest).
If it seems like you're unable to view streams from a particular music service, keep in mind that certain music services provide royalty payments later than others, with some taking months to send final payments. We pay out royalties as they are received from music services - so, if you’re not seeing a particular music service in your royalty breakdown, it is likely that they have not sent us reporting and payment for your music yet.
And be assured that your statements will always reflect reporting and payment that we have actually received in connection with your music.