Why are UnitedMasters payments changing? Can I still use PayPal?
UnitedMasters has launched an entirely new payments experience that will provide better security and allow you to get paid more frequently via more payment methods, such as ACH. You can still get paid via PayPal by selecting that option once you set up your Wallet.
How do I set up my Wallet?
When you open the new Wallet tab, you'll be prompted to "Setup Your Wallet":
The app will then guide you through the required steps to add a payout method and completed a tax form.
Why do I have to provide my tax information?
US tax regulations require us to collect this information. To receive payments from UnitedMasters you must provide this information by filling out a W9 for domestic payments or a W8ben for international payments. Our new payment platform makes this simple by collecting the necessary data for you and automatically generating all end of year tax documents, such as 1099 or 1042-S forms.
UnitedMasters partners with a third party, Trolley, to manage tax/payment information and execute payment requests. We do not store your tax information in the UnitedMasters app or internal systems.
How long will it take for me to get paid for streams?
Your Wallet balance will be updated when we receive and process reporting and payment from music services (which is usually 30-45 days after the end of the month in which streams occurred, but can be longer depending on the music service).
If you are a SELECT subscriber, you can cash out any time you have enough funds in your Wallet balance to cover payment processing fees.
If you are not a SELECT subscriber, you can cash out any time you have at least $50 in your Wallet balance.
Why are there transaction fees?
UnitedMasters uses a third party, Trolley, to process payments. Any transaction fees simply cover the cost of the transfer.
How long will it take for me to get paid for a sync placement?
If you have provided all the necessary documentation, you will receive payment within thirty (30) days of the calendar month in which your track was licensed. You can see all pending payments by logging into the Trolley payment portal directly.
Why am I seeing earnings in my statement broken out between US streams and non-US streams?
We’re striving to provide as much transparency as possible into when and how your music is earning for you. You’ll now see for any monthly statement the total earnings broken out between US streams and non-US streams as well as the breakout for any individual song in the Top Tracks section of your statements.
Who do I contact if I need additional support?
If you are having trouble setting up your payment profile or have additional questions, please contact UnitedMasters Support by submitting a support request.