Why am I unable to withdraw funds from my UnitedMasters account?

If you’re experiencing difficulties withdrawing funds from your UnitedMasters account, a few things might be causing the issue. Below are the most common reasons for withdrawal problems and the steps to resolve them.

Basic Withdrawal Requirements and Thresholds

1. Minimum Balance for Withdrawal: - Before cashout becomes available, UnitedMasters requires DEBUT users to have enough funds to cover applicable fees in their Wallet. If you want to withdraw before reaching this threshold, you need to upgrade to a paid membership, such as DEBUT+ or SELECT. Paid memberships allow withdrawals regardless of balance.
   • For international transfers via SWIFT, a balance of around $43 is recommended to cover tax withholdings (e.g., 30%) and a $10 transaction fee. If you don’t meet this balance, the cash-out option will remain unavailable.

Tax Information Compliance

1. Tax Form Requirements: - As per US tax regulations, UnitedMasters requires the submission of a W-9 form (domestic users) or a W-8BEN form (international users). Without your wallet being fully set up, withdrawals cannot be processed.
2. To set up your tax information: 
   • In App: - Navigate to Wallet > Payment Settings > Complete a Tax Form 
   • On Web: - Go to Wallet > Tools > Payment Settings > Submit a Tax Form
3. Rejection of Tax Forms: - Tax forms can be rejected for numerous reasons like missing Foreign Tax Identification Numbers (FTINs) or incorrect information. To correct this, resubmit your tax form with the all of the required information:
   • App: Wallet > Payment Settings > Complete a Tax Form
   • Web: Wallet > Tools > Payment Settings > Submit a Tax Form
   • If you previously provided any invalid information, update your tax form by selecting the appropriate identification type and entering the FTIN or TIN in any format provided. Forms are reviewed daily, so check your status again the next working day.
4. Pending Tax Form Approval: - If you recently submitted a tax form, withdrawals might be temporarily unavailable while your form is under review by UnitedMasters’ finance team. Reviews are conducted daily, and you will be notified of any status updates.

Account Setup Validation

1. Primary Email Address: - Withdrawal requests must be submitted from the primary email address connected to your UnitedMasters account. Requests from other emails (team members) will not be processed. Ensure you’re using the correct email to avoid delays.
2. Proper Use of Wallet Interface: - To cash out your artist earnings, follow these steps:
   • Mobile App: Go to Wallet > Tap "Cash Out" on your card icon.
   • Web: Click the Wallet sidebar > Select "Cash Out."
   • If issues persist, please provide error screenshots for our team to assist in troubleshooting.

Policy Violations and Suspensions

1. Account Termination: - UnitedMasters may terminate your account and withhold funds if you violate the platform’s Terms of Use, such as engaging in artificial streaming activity. Ensure all account activities comply with the our terms of service to avoid account suspension.

By following these steps and ensuring compliance with our TOS requirements, most withdrawal issues can be mitigated. For persistent issues, contact our support team for further assistance.