I’m having trouble accepting split invitations. What should I do?

If you’re experiencing issues accepting a split invitation, please ensure that you meet the following criteria:

• Have an active UnitedMasters artist account*
• The split invitation is being sent to the email associated with your UnitedMasters artist account
• You are attempting to accept the split invitation from a desktop or laptop computer. Accepting split invitations are not optimized for the mobile experience at this time.

*Please note that UnitedMasters Producer accounts are not eligible to accept the Split Pay feature at this time. If you are collaborating with an artist who only has a UnitedMasters Producer account, please ensure that your collaborator creates a UnitedMasters Artist account by navigating to the ‘PROFILE PICKER’, and tapping 'CREATE A NEW PROFILE' when signed into their Producer account from the UnitedMasters iOS application or UnitedMasters website. Once the Artist account is created, please advise the collaborator to attempt to accept the Split Invitation.

If you have any other questions or need additional assistance, please let us know by submitting a request for support.