I’m having trouble accepting split invitations. What should I do?

If you’re experiencing issues accepting a split invitation, please ensure that you meet the following criteria:

• Have an active UnitedMasters artist account*
  • If you do not have an active account before the split is sent, you will be prompted to create one when accepting the split.
• The split invitation is being sent to the email associated with your UnitedMasters artist account

If you run into issues accepting your splits on mobile, we recommend attempting to do so on a desktop or laptop computer.

*Please note that UnitedMasters Producer accounts are not eligible to accept the Split Pay feature at this time. If you are collaborating with an artist who only has a UnitedMasters Producer account, please ensure that your collaborator creates a UnitedMasters Artist account by navigating to the ‘PROFILE PICKER’, and tapping 'CREATE A NEW PROFILE' when signed into their Producer account from the UnitedMasters iOS application or UnitedMasters website. Once the Artist account is created, please advise the collaborator to attempt to accept the Split Invitation.