I purchased a membership, but am not receiving the membership benefits. What should I do?

If you’ve successfully paid for UnitedMasters membership, but are still unable to access the advertised benefits, there could be a few different reasons why, such as multiple accounts, canceled charges, or other related issues. As you reach out to support for assistance, be sure to include the following helpful information so our teams can investigate:

• Your UnitedMasters artist name
• Email address associated with your UnitedMasters account (if different from the email address you’re reaching out from)
• Screenshot of the successful charge posted to your bank account (if applicable)
• Screenshot of the receipt that was sent to your email
• [if your subscription was started through our mobile app] Screenshot of your active subscription from the “Subscriptions” section of your device’s App Store equivalent
• [if subscription was started through our website] Screenshot of receipt(s) received for payment(s)