I purchased a membership, but am not receiving the membership benefits. What should I do?

If you’ve successfully paid for UnitedMasters membership, but are still unable to access the advertised benefits, please submit a request for support so our team is able to investigate, and please be sure to include the following helpful information in your request:

• Your UnitedMasters artist name
• Email address associated with your UnitedMasters account (if different from the email address you’re reaching out from)
• Screenshot of the successful charge posted to your account
• Screenshot of the receipt that was sent to your email
• [if your subscription was started through our mobile app] Screenshot of your active subscription from the “Subscriptions” section of your device’s App Store equivalent
• [if subscription was started through our mobile app] Screenshot of receipt(s) received for payment(s)