I am being asked to pay for my UnitedMasters membership again after paying within the last year. How do I resolve this issue?

If you previously paid for a UnitedMasters membership within the past year and believe that you have been charged additional amounts for the service, our teams will need to investigate. As you reach out to support for assistance, be sure to include the following helpful information for our teams:

• Your UnitedMasters artist name
• Email address associated with your UnitedMasters account (if different from the email address you’re reaching out from)
• Screenshot of the initial successful charge posted to your account
• Screenshot of the additional charge posted to your account
• Screenshot of the initial receipt that was sent to your email
• Screenshot of the additional receipt that was sent to your email (if applicable)
• [if your subscription was started through our mobile app] Screenshot of your active subscription from the “Subscriptions” section of your device’s App Store equivalent
• [if subscription was started through our mobile app] Screenshot of receipt(s) received for payment(s)