I am being asked to pay for my UnitedMasters membership again after paying within the last year. How do I resolve this issue?

If you previously paid for a UnitedMasters membership within the past year and believe that you have been charged additional amounts for the service, please submit a request for support so our team is able to investigate. Please be sure to include the following information in your request:

• Your UnitedMasters artist name
• Email address associated with your UnitedMasters account (if different from the email address you’re reaching out from)
• Screenshot of the initial successful charge posted to your account
• Screenshot of the additional charge posted to your account
• Screenshot of the initial receipt that was sent to your email
• Screenshot of the additional receipt that was sent to your email (if applicable)
• [if your subscription was started through our mobile app] Screenshot of your active subscription from the “Subscriptions” section of your device’s App Store equivalent
• [if subscription was started through our mobile app] Screenshot of receipt(s) received for payment(s)