How do I recover my account if I no longer have access to my multi-factor device?

If you no longer have access to the phone number connected to your UnitedMasters account, you may face challenges logging in your account with multi-factor authentication (MFA). Here’s how you can regain access and update your MFA settings:

Step 1: Verify Your Identity

UnitedMasters requires identity verification to ensure account security before disabling MFA associated with an outdated phone number. You will need to provide the following to our team:

1. The email address connected to your UnitedMasters account

2. A clear photo of yourself holding a sign or paper showing your artist name.

3. A photo of a valid, government-issued ID.

Submit these documents to our support team for review. Once verified, MFA will be removed from your account.

Step 2: Log In and Secure Your Account

After successful identity verification:

1. Log in to your UnitedMasters account using your email and password.

2. Update your account details if necessary, such as banking information or linked phone numbers, to ensure they are accurate.

Step 3: Re-enroll in Multi-Factor Authentication

For added security, you should re-enroll in MFA using your updated phone number. Re-enrollment must be completed personally by the account owner.

Security Recommendations

• Always keep your account information, such as your phone number and email address, up-to-date.

• When updating linked information, ensure that multi-factor authentication is also updated to reflect the changes.

• Use strong, unique passwords and secure account data to minimize unauthorized access risks.

By following these steps, you can regain access to your UnitedMasters account, re-secure it with updated MFA settings, and seamlessly manage your details.