Why isn't my release on the correct artist profile and how do I fix it?

When a release is delivered to digital music services, each one has its own process for “mapping” that release to the correct artist profile in their system. This mapping ensures your releases show up on the correct artist profile pages on these streaming services.

For Apple Music and Spotify, before you first submit a release you can ensure that this happens correctly. Before you provide your release details, you’ll first be asked whether you’d like to distribute your release to existing profiles on Spotify or Apple Music. 

• To set your linked artist profiles, answer “yes” to this prompt. 
• If you don’t have existing profiles, answer “no” and you’ll be able to select your artist name. 
• After your release has been distributed, you’ll have new artist profile pages created with this name. 
• To help you choose a unique name, we’ll show you the number of similar artist names on streaming services. 

If you haven’t picked an artist name yet, check out these tips on choosing the right artist name for you.

After selecting “Yes”, you can enter your artist name and we’ll return matches from both Spotify and Apple Music. To help you make the right selection, these matches show the artist name, photo and number of followers (Spotify) and genre (Apple Music). From the “...” menu on any artist match, you can also select “preview profile on Spotify (or Apple Music)” and you’ll be taken to the actual artist profile page so you can make sure it’s the right match.

Alternatively, you can choose “I already have my profile link” and you can paste in your Spotify and Apple Music artist URLs directly. This is the most foolproof way to ensure your music shows up on the correct artist profile pages. If you don’t know how to find and copy these links, you can tap “How do I find my profile link?” and we’ve provided easy instructions on how to do so.

If your Spotify and Apple Music artist profile names don’t match exactly, you’ll be asked to select which of these names you’d like to use for all other streaming services.

Why isn’t my music appearing on the correct artist profile pages?

Other digital music services will use a number of different factors to determine the correct artist profile for a release - most importantly, the artist name (which is why we provide these tips for choosing the right artist name for you).

Unfortunately, because of the large volume of artists and content in their systems, the digital music services aren’t always able to get this right. This can lead to your release being mapped to someone else’s artist profile, or vice versa.

If this happens, here are steps you can take to correct it:

• If your release has ended up on the wrong artist profile in Apple Music or Spotify, you can provide us with links to your correct artist profiles through our request form and we will redeliver your release with this information.
• If someone else’s release has ended up on your profile in Apple Music or Spotify, you can report this via Apple Music for Artists or Spotify for Artists.
• If you have an issue with your artist profile in Amazon Music, you can find instructions for reporting this to Amazon here.
• If you have an issue with your artist profile in Pandora, you can email amp-support@pandora.com directly.

And, if you have any issues with any digital music service, you can always contact us here and we’ll do everything that we can to help!